Quote:
Originally Posted by Leon
They need to adopt our BST renege policy. First time and no one is out any money...chalk it up as a mistake. The second time requires a good explanation or they are gone. The third time.....buh bye.
|
I agree that would be much better. Have a firm policy and hold to it, or don't have any policy at all. Having a policy that's not enforced hurts both the customer
and the business reputation to a greater extent than having no policy, because the customer has unfulfilled expectations and the business loses credibility.
I try to teach my kid this same basic concept, and I try to impart it to my professional clients as well. There's no point in half-@$$ing something - you either do it, or you don't.