I had an issue with them when I shipped 9 bats altogether once a couple of years ago…as it turned out…I knew the size of the box and could give an accurate description…it was sitting in a facility only 45 minutes from my house…however no way to go and look…then it got shipped to Atlanta Ga…filled out a form for a missing box….turns out that the label when going through the machine got swiped off…eventually after many phone calls and forms being filled out…they were returned to me and then I shipped them again but not all at in one big box..
Start with the local post office and go from there…they should be able to help you since they are being tracked.