Steven, I will defend the way Chris handles his customers at Heritage - I can guarantee you that he goes overboard trying to resolve issues, and I didn't see anything in your posts here or your PM's with me that indicated otherwise. If I had known that he was going to get attacked repeatedly after trying to resolve your situation, I would never have suggested you contact him. You apparently did so with your line drawn in the sand, and any response by him that fell short of what you demanded was going to result in your taking the issue to this board, and then apparently never letting go of it. I don't think that's fair.
I'm sure I'll regret not avoiding this train-wreck.
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$co++ Forre$+
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