Quote:
Originally Posted by Peter_Spaeth
Just because ebay may allow something doesn't make it ethical.
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I don't think about ethics here. I think practically all retail stores allow returns these days. The next time I return something to Costco or Home Depot, I don't really think I'm doing anything ethically wrong (unless of course, I opened the item in question).
I think selling transactions generally favor the buyer in cases like these and allow returns because the buyer might not know exactly what he or she is getting. You see the item online, but not until you actually get it in hand, do you see what it is. You see the item in the store, but it's not until you are home and see how that item you bought works or fits as you expected (e.g., a mattress or a part). I agree that allowing returns is generally much, much tougher on small sellers than the big box stores, especially in terms of cash flow.