Hi folks- The comic book industry faces this same issue all the time. CGC, the primary 3rd party grader for comics, is notorious for head scratching grades that do not reflect the accurate evaluation of the book. The problem is that many of their graders are half the age of the true experts who either own nice collections, or have been grading for decades and own brick and mortar stores. (Think PSA for cards. They get the highest hammer prices at auction yet are hopelessly, hilariously inconsistent with grading). Many comic buyers actually prefer a loose book they can sift through, a vast difference with cards.
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