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Joe D.I was not ruling out a compromise.
If that makes both happy - that is great.
Only... I do see Solomon's point... and if SCP were to offer Ryan a full refund for return of the product (instead of a partial refund) - I could understand their reasoning for wanting to do so. Then it would fall on Ryan to either accept or deny what I consider is a fair resolution.
edit to say: and regardless of how this is resolved - it will not excuse the willful deception with regard to that photo.