Quote:
Originally Posted by vintagetoppsguy
When eBay makes changes to their fees, you can either go along with it, or make changes yourself. 2 ways to do this:
Auction style listings: just raise the shipping price by $.25. Shouldn't this cover the additional FVF?
BIN: offer free shipping, but raise the price on the individual items.
You have to pass the additional costs on to the customer. Sorry, but that's just the way business works. If you had any type of brick and mortar retail business and the cost of doing business went up, would you eat that cost or would you pass it along to the customer? It a shame it has to happen, but it's a part of doing business.
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That's true, but with the DSRs tied to discounts you've also got a situation where the customers satisfaction reasonable or not determines part of your overhead. The place I work for has never had the landlord tell them that "customers are happy so you'll get something off the rent"
DSRs could be a really valuable diagnostic tool for customer service if they weren't anonymous. Sadly it's just being used as a revenue enhancement for Ebay.
Steve B