I would not refund the buyer. Here's why and I'll use a similar example.
Let's say you make your living buying and selling cars. You purchase a car through the auto action with the intention to resell it for a profit. A year later, the car has a transmission problem, however the car does have the remainder of it's factory warranty. Do you refund the buyer, or would you expect the buyer to deal with manufacturer? I think the answer is obvious to any logical person.
The buyer of the card should deal with the TPG regarding their guarantee, just as the buyer of the car should deal with the manufacturer regarding the warranty.
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