As a former loader for UPS, I know that the boxes go through hell and back. You mostly have college age kids that are working as fast as possible in a fast paced environment. I watched boxes being kicked, punched, thrown - anything you can imagine.
I also deal with UPS on a regular basis at my place of employment now. God help you if you have to call customer service. I've watched mild mannered ladies in my office have meltdowns.
I can only hope that you get a resolution you are satisfied with.
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