IMO, the sequence of events SHOULD be the following:
A ) Customer has bad experience.
B ) Customer contacts responsible party to inform of bad experience.
C ) Customer allows responsible party to respond to bad experience.
D ) Customer can choose to then relay bad experience and how the responsible party addressed it in public (or not).
This tells other customers more about the customer and the responsible party than relaying the bad experience only.
Last edited by tschock; 01-16-2019 at 08:33 AM.
Reason: not directed at VintageVinnie
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