Question ...
When you say PSA was "Useless" regarding your inquiry....do you mean that they could not articulate the difference between the two designations? Could this have been a "Rookie" customer service rep or was your sense that there were just no company guidelines defining the two? I have called PSA once to ask some basic questions and got what I took as rude, impatient and unhelpful short answers. However other board members do just fine with the staff. So maybe "Luck Of The Draw" on who answers the phone. I would want to know the difference ,in your situation, with clear definitions of their terminology. Seems like a reasonable request from you.
Sincerely, Den*nis O*Brien
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