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Randi dont send anything to psa, my choice is SGC, and anytime i have had an issue, They (Bob & Michael) always take a second to explain the grade if i call. sometimes i will put a note on the card asking for an explanation if it doesnt get a grade i think, at least they will circle the area or write it on the flip. I know the registry is the driving force behind PSA loyalty, but the aggravation and lack of help on their end is unfortunate.