Depends on how it was listed. If the LOA was just verbally described, then who's to say it wasn't folded in the first place? If you pictured an unfolded LOA though, that's how it should be delivered.
Or perhaps base your shipping price on how you would have to pack it to have the LOA delivered unfolded, and offer a discount if the buyer is okay with it being folded into a smaller box.
Either way, I have learned not to underestimate what might seem to be minor details to me, but turn out to be a neg-worthy detail for a buyer.
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