You have a nice company with thousands of positive ratings. This person who is doing this to you is some loser who is just jealous of your success. My brother-in-law is a big watch dealer and he has to put up with this sometimes.
And this person is using fake names, so I'm not sure how you'll be able to take legal action.
Check out the following link below. It might help you:
http://pages.ebay.com/help/sell/buyer-requirements.html
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