[Edwolf1963]

Very interesting read! I keep going back to simple communication being the root of many problems.

The opinions of who knew what and what Carters does/does not have to do are all subject to opinion and debate. To me, it all goes back to the fact that Carters has not responded to Todd in any way. Back to Johnny's point, the silence, ignoring, hope you'll go away stuff says more to me about this situation and Carters than anything else. That doesn't help anyone or anything - it's the root cause of this issue.

Seriously, would this thread even be here if Carters were to have responded to Todd? Picked up the phone, tried to work out some sort of mutually acceptable solution? And at the end of the day if the buyer is unhappy, then make him happy - resolve the situation and give him his money back!

Is it really worth it to hang on to Todd's money and wait and see what kind of vengence he can bring? Especially since they know they'll lose anyway (it is true that "all sales final", "no refunds", etc means nothing to eBay - if he sends the card back in same case/same condition .. and SGC won't crack unless you tell them to .. Todd will win whether or not you/me/Carters agrees with it) - so why ignore him - what will that get you..??

And wouldn't we all want to do business with someone who stands behind what they sell? Will be there to at least be respectful, listen and respond if I have a question/need? Treat me as a customer as they would want to be treated in kind? To me, that's what it all comes down to. I realize there are extreme circumstances (abuse, unreasonable demands, disrespectful behavior, etc) - but for most of us, the times when a customer is unhappy and wants an exception is rare - so why not step up and resolve the situation?

One thing out of all this is that I know I will avoid Carters .. not because of opinions on who's right, whether or not they knew the card was trimmed or shill accusations, etc. .. but because they haven't at least responded to Todd. Disrespectful and says a lot about them/the kind of business they run.