I still remember with fondness a post about a year or so ago on the board from a buyer about a T card that was received from an eBay seller. During transit, the card (I think the purchase price was in the $50-$75 neighborhood) slipped out of its toploader and suffered a crease or dinged corner (something to that effect).
After being notified about what happened, the seller agreed to issue a refund. The buyer, however, didn't think that was enough and specifically was unhappy that the seller didn't seem apologetic about the substandard packaging of the card. (The seller, during the course of trading e-mails on the matter, mentioned something about this being the first time he'd ever had a problem with a shipped card.)
So the question that was posted was did the seller's perceived lack of remorse deserve the receiving of negative feedback.
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