Posted By:
Greg ThebergeRyan,
For what it's worth, I also believe the item was completely misrepresented (based on all that was previously mentioned, no need to beat a dead horse repeating it) in the catalogue and that you should seek reimbursement. Personally, I think that the avenue of full return is more appropriate than any type of partial settlement given this misrepresentation, but that's just one man's opinion.
I find it hard to believe that an auction company of this stature would give you such a hard time, but given policies that are probably written in stone, nothing comes as any surprise any more.
I could well imagine someone from the auction house reads this board.
For what it's worth, you can add one other potential bidder to the list of people who would never do business with this company in the future, based on fears of running into the same issues myself. I've not yet bid in one of their auctions to this date (nothing has come up yet), but I've done my fair share in Hunt's, Leland's and REA over the past couple of years.
Poor business sense baffles me.
All the best and good luck to you.