Quote:
Originally Posted by swarmee
Depends on how literally you take news coming out that day... ;-)
But they have told us since they can't see the bidder info when they're logged in, they require us to do the research for them. They probably should have written "PWCC places blocks on any known user ID". Or they could just keep a different browser open and look it up themselves? Or work with eBay to make bid retractions visible to sellers? Or have eBay create an automatic block against those bidders? Or just stop holding auctions?
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What happened to the new hire whose job was to monitor auctions or whatever?
Ah here it is.
"First, we hired a full-time customer service and bid monitoring representative. Her job is to promptly answer email, phone calls, and review bid activity on our auctions. She takes action on all notifications of bid retractions that we receive from eBay real time as well as spot checks our listings for bidders with a high number of bid retractions, zero-feedback bidders, and low-feedback bidders. I am also assisting in this process. She started working with PWCC in the second week of January and is now fully engaged in her role in monitoring auctions."
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