I agree that abuse for this type of thing is totally uncalled for, shame on those people. As has been stated, $hit happens and making the best of it doesn't involve being a jerk to people who are doing their best to fix something that is beyond their control or ability to plan for. I like Brian and I like REA.
With that said, free shipping for winners is a nice gesture for their annoyance but a bit misplaced. The winners only could have benefited from the website problem keeping competing bids away - at best the site issues had a neutral effect and winners paid what they would have anyway, at worst, there were tens of thousands of dollars of bids not placed. The people who were annoyed and also may well have lost money here are the consignors and REA, the bidders only could have come out ahead or paid what they would have anyway.
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