No autographs for me , but....
I know Jimmy for many years. He will likely care about your experience - not sure how he could/would make an effort to make it right, but I would encourage you like the previous post to communicate with him.
As an employer, I can tell you 1 - I am more often than not unaware of every single customer each of my employees interacts with and fully respond when unacceptable employee responses/behavior are brought to my attention.
If you choose to contact him - please follow up with the response.
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