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Posted By: Jodi Birkholm

Such things are explained in the fine print of the submission form. There are times at shows (most of the time, actually) where authenticators are flooded with submissions and badgered with a litany of other questions so that there is not sufficient time in the day to satisfy everybody. Everything is explained on the submission form. The companies do their best to answer any questions. It has to be up to the consumer to do at least a little bit of homework before deciding which path to take. If the tables were turned, I certainly wouldn't dive head-first into such an undertaking in total or partial blindness. So, no, a customer could not sucessfully sue the authentication company after he/she has signed their submission form.