I know this might sound trite, but the few times I get a request for a refund on ebay, I do it without wasting a second on the thought of it, no matter the reason. If you sell autographs on ebay, actually if you sell pretty much anything, you have to be prepared for refunds, potentially long after the 14 or 30 day time frame. I offer refunds with no time limit. Just be polite, accept the item back, and sell to someone else. Ebay operates for those who sell like a business now, not for the one off seller, and as much as people might not like it, that is the route they are taking. That said, James is a great person to buy from.
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