Matt,
I fully understand your frustration. A person in Joe Orlando's position needs to learn to take some criticism graciously and show some empathy towards someone who just learned that he lost a treasured collectible. His behavior reminds me of the "Soup Nazi" episode on Seinfeld with this on-going pattern of instantly banning his customers.
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"The only thing necessary for the triumph of evil is for good men to do nothing." - Edmund Burke
"It's easier to fool people than to convince them that they have been fooled." - Mark Twain
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