[RichardSimon]

Originally Posted by thecatspajamas

I think it's the whole re-submission process for bad authentications that has people concerned/scratching their heads. Seeing a list of their "authorized 3rd party forensic authenticator"(s) would probably go a long way to easing (or confirming) people's concerns. Since I don't see any such list on their website, that may be up in the air until someone has first-hand experience and can relate it here on the board.

To my mind, their whole "guarantee" hinges on that one factor. If they use a reputable 3rd party authenticator for disputed certs and actually follow through on their guarantee, then they darn sure better not make any high-profile mistakes as it would only take 1 bad Ruth settlement to wipe out a whole pile of those $10 authentications. (Which, incidentally, is the kind of hard-line self-imposed regulation/penalty system many have been wishing for from other companies).

If, however, their authorized 3rd party authenticator is Chris M, well, that's a loophole big enough to drive a truckload of bad certs through...

+1
Their claim is that a forensic authenticator will reexamine the item.
The whole thing then comes down to who will that be.
One simple statement of fact, who is their forensic/alternate?
Right now the forensic field, in the autograph hobby, is very limited.
And if they submit the item to a forensic, where do the exemplars come from? What type of forensic exam does it then get?
An elaborate real forensic exam, or a $10-$30 exam?
I look forward to seeing their work, let us hope they do a good job.