Quote:
Originally Posted by bounce
Yes, reached out to buyer via eBay message and the email address I got from Paypal. No reply to either as of right now. I also have a phone number, have not tried that yet.
Paypal was made aware that no request for refund had been made to me either via eBay or Paypal, which their reps have confirmed with me every time we've spoken. eBay rep also has confirmed no request for refund. This is one of my key questions - so if you know that a request for refund was not made, why would you agree to issue the refund? Even more, why would you agree to do that without requiring that return of the item when there is clear evidence that the item was indeed delivered and signed for?
Yes, buyer went through his "financial institution", Paypal has confirmed that is who was requesting return of the funds but they obviously won't tell me which institution that is. Paypal putting the funds on hold during the dispute process is normal, and while irritating it's not a big deal - people should get their opportunities to reply. However, subsequently deciding to remove the funds from me permanently despite the lack of the refund request, as well as in light of all the other information I provided showing delivery, signature, etc., and then not requiring the item to at least be returned is what is utterly confusing.
As if that's not enough, the case is still OPEN within Paypal. That's the only thing that gives me any hope, but then again why would the "financial institution" just back their customer if Paypal already gave them the money back? From their perspective, isn't it really Paypal's problem now? And while Paypal is "fighting for me", they're really just passing the buck to me to try and figure out some other way to collect since they gave the money back already.
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David,
Once a buyer initiates a charge back with their credit card paypal immediately puts the squeeze on the seller. Paypal used to, and may still, urge buyers to initiate the dispute with them because they know sellers would be hesitant to use paypal knowing they cave at that point. A charge back should be a last resort for a buyer. Clearly your buyer is simply trying to defraud you by bypassing the policies in place that are there to protect buyer and seller. And yeah it is a HUGE loop hole in the protection that paypal offers sellers.
If paypal was really advocating for you all they would have to do is let the bank know that the buyer is in possession of the merchandise and never even asked to return it. It is pretty infuriating. Since it is no longer their money they are protecting I am sure their effort in this, unless you can get a sympathetic ear, is going to be minimal.
Chase