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Posted By: rob

Josh,

First off, I agree Dan is one of the nicest people in this hobby. I have met few collectors face-to-face, but Dan is one of them, and he is a genuinely nice guy. Sounds like a crummy situation and it sounds like both parties are handing it as well as possible.

Second, it is commendable to post a public apology, although it is probably not necessary, other than to post the photos of the missing cards. That is crucial, especially if someone with sticky fingers does try to move the cards in the future.

Third, I want to commend you and your company on a truly wonderful auction. I feel like you guys do most things right in this business. Among which, but not limited to, are good auction software, closing lots one at a time, excellent customer service and complete scans. Also, you shipped my cards well before my check had time to clear and the cards were packaged professionally and carefully.

Good luck with this situation, I hope it has a positive resolution.

Rob