Customer sent me a message saying he was missing a card. I thought not possible as I have a system, and only handle one order at a time. Asked him to double check while I did the same. I had the damned card! I asked him to count the total cards and dug a little deeper. I realized the card before it was missing. I quickly looked and fortunately confirmed it had gone unsold. He confirmed there were 35 cards and the wrong card had been sent. Told him to keep that card. Fortunately, he was bidding on more cards in another grouping I had ending 3 days later and told me to just hang onto it until those were done. He won several more so I just added it to those.
Not really any lost $, just a little headache. Easy going and cooperative customer helped.
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