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warshawlawwas actually ok. I ordered several goudeys Wide Pens from him. all were overgraded, of course, which I expected. One was terribly overgraded, so I sent it back. I got a prompt refund and a note from customer service apologizing for the error and asking me to do business again with them. Now, this was probably 5 years ago and I have not bought anything from him since then because his catalogue is the "7-11" of cards (prices applicable ten years from now payable today), but my experience was completely professional. I contrast that with my recent experiences with the "Lord Voldemorts" of the business (sorry, my kid is into Potter) where I have been told variously (1) to go to hell and (2) refused refunds by They-Who-Must-Not-Be-Named for questioning a grade, and I'll take the Fritsch approach any day. At least they live up to their return promises, no small thing in "Enronmerica" these days.