I have had this happen to me several times as well. The buyer would say that the case was cracked and wanted a partial refund. I asked them to please send a scan of the card so that I would be able to see the damage. In addition, I told them that if the slab is damaged, I would send them a full refund once I received the card or I would pay the cost of reholdering the card. A few buyers were able to show me a scan of the card with the damage but there were several who never responded to my offers. I knew at that point those were the people who were trying to scam me. I blocked them and that was the end of it.
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