Posted By:
Jim VBAnthony,
Ebay live help is through the web site:
http://pages.ebay.com/help/confidence/ato-livehelp.html
But you don't need it. Try to log on. Enter your screen name. Click on "forgot password." They'll send you an email. Follow those instructions. Answer their questions and get a new password that way.
I'm beginning to suspect that there isn't really any "second, follow up email."