Quote:
Originally Posted by philliesphan
David-
I think Al has accepted accountability, and no one here is giving LotG a "free pass" for making a mistake.
The overriding notion I keep coming back to - why didn't Frank pick up the phone and make a call instead of going to social media?
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I agree, Al did accept accountability and handled the situation very professionally. But statements like "You will find the board are overwhelmingly on his (Al's) side" sure sounds like a free pass to me. The buyer did nothing wrong, but we're going to overwhelmingly take the sellers side? And I'm not picking on the person who wrote that statement or calling him out, there are many other similar statements.
Quote:
Originally Posted by packs
People usually move quicker when others are watching.
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This. I recently had a similar situation as the OP, but I waited over 2 months for my refund. I was very patient, but I finally posted bad reviews on several websites, posted on my neighborhood website (it was a neighborhood business) and filed a complaint with the BBB. I got my refund check the very next day. So social media does work.
Let me repeat, I would have handled the situation differently from the OP, but we all handle different situations differently, But to take the side of the person who is in the wrong even if they do accept fault is absolutely mind boggling to me.