He doesn't deserve a negative. Mistakes happen and he did apologize.
I just heard from a buyer this morning that I sent him the wrong card. I told him to return the card and I would then send him the correct one. I also mentioned that I would send him $15 for the trouble I put him thru. I am hoping that the buyer can see that it was an accident and I am trying to make it up to him by offering him a refund.
By offering a small credit, I feel that the seller in the OP's case is trying to make amends.
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