I probably read too fast, and thought it did come from PWCC... very sorry.
If you bought it from eBay, then you should be covered by their Buyer Protection Plan. Returns have taken place for much more trivial matters, and they always tend to side with the Buyers.
If it was not an eBay purchase, then I do not have an answer. I guess your planned course of action is probably the least of the evils.
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