I don't know what your experience with the USPS has been, but for the most part, I have found postal employees to be good-natured and helpful. There may be the odd surly individual, but I've found that if you treat them with courtesy and respect, and are clear with your explanation of issues that sometimes arise and focus on finding a solution, they will generally respond in kind. If you go in both guns blazing, intent on venting your frustrations and tearing them a new one, or treating them like the worthless lazy douches you presuppose them to be, your experience is likely to be much different.
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