Posted By:
warshawlawI guess I'll chime in again.
My wife is studying marketing and she told me that a satisfied customer tells on average five to six people to use the product or service, but a disgruntled customer on average bitches to 11 people. There seem to be a lot of dissatisfied customers here, and the reasons are totally avoidable customer relations errors. David hit it dead on the nose: publish whenever you want but tell people what is going on. Nothing is more corrosive in a client relationship than silence. I think all we want is to know when we can reasonably expect to see another issue.
