I just had a 76T Hank Aaron PSA 9 damaged during a re-holder. They made it right but it took more work than it should have to get it taken care of.
After that I submitted a high dollar SGC 7.5 for crossover with PSA min grade of 7. It should have crossed easily but didn’t. Besides the litany of other reasons that people speculate as to why PSA is tough on crossovers I wonder if the potential for damage is another. Downside to not crossing is making one (small) customer mad. Cross it and damage it in the process and you’ve got a big insurance claim.
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