Quote:
Originally Posted by Iwantmorecards77
Not trying to hijack the thread - but I have a similar issue, though I am the seller.
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I'd ask him what he wants. You've apologized and offered a full refund for his troubles, so you don't understand the need to bring up shipping issues and honesty as a seller. Tell him if he's unhappy with the product you'll be happy to offer a full refund and then leave it at that. Also, make sure you apologize again for the confusion. I've had to get on the phone with ebay, regarding issues, and they're pretty helpful; as long as you've been honest, kind, and you have a history of being an honest seller. Also, I wouldn't worry too much if he gives you a -neg. Like someone else here said, ebay doesn't care about that anymore and there aren't many sellers that care about one negative. Oh, and PPS, you can always leave a comment after their negative feedback explaining your side.