[travrosty]

you will see in your lifetime tpa companies who won't act like this (treating the customer like a piece of dirt) and will actually talk to you, explain their authentications and be open, honest and transparent. It may take a while, but it will eventually happen because the open transparent system of doing authentication is better than the "go away" type of authentication. The problem is that the current authentication systems in place has a strangehold on the hobby - two companies that act and authenticate exactly the same. wink and nod.

when change occurs, it will occur fast and the old guard will have to adapt and change their ways or die out. Then you will get customer service. We have to stop thinking of mr. west coat and mr. east coast as some type of gods who are untouchable and start asking questions of them and to them. If they are who they say they are, then they are good enough at what they do to handle the tough questions.