I sent a PSA 9 1998 Topps Chrome Peyton Manning refractor in for a reholder a few years ago and it came back with a big thumb print on the front of the card. I called and explained what happened and they had me send the card back and apparently they wiped the thumbprint off and sent it back to me in a new holder at no charge. I guess it's possible they sent me a replacement card, but I'm pretty sure the card I got back had the same cert number and was the one that I had sent in.
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