Definitely have them send the card back for a refund. You would be surprised how many would-be scammers will demand money back for supposed damage, yet balk at sending the item back for a full refund even when you offer to pay return shipping.
You may or may not get a scan, depending on who bought the card. Not everyone has a scanner. Usually when I ask for a scan, the closest I get is an out-of-focus pic taken with their cell phone.
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