I went through a similar issue with UPS recently. My girlfriend's package was signed for by "someone" in our building, then located, and then "lost." They kept telling me the same thing every time I called: We will have a response in 2-5 business days. But I got fed up after waiting more than two weeks for a response. After waiting and hearing nothing I called one day and demanded to speak to everyone's supervisor that was placed on the line, as high up as I could get them to put me through to. Once I started demanding to speak to supervisors my package mysteriously materialized two days later.
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