Hi Rick,
I meant that there shouldn't be a way for his package to get scanned wrong because of FedEx or UPS packages getting scanned.
I know we scan them as arrived and attempted/delivered. I'm in a very small office and sometimes if my PM is busy with a line at the window I'll grab her scanner, make sure they're all there, scan as arrived, and split them to the routes (all 3 of them). Takes me a couple minutes and gets the UPS guy back to his route. He doesn't block our mailboxes. We don't have FedEx dropoffs at my office.
Back to the problem at hand -
There's really 2 ways this could have happened -
clerk gives the parcel to the wrong route
wrong carrier forgets they're handing it to a co-worker and scans it as delivered
carrier delivers it properly and forgets to correctly scan it as delivered
somebody steals the parcel out of the mailbox
(or)
poor carrier scans parcels as delivered while ordering them for delivery
poor carrier misdelivers parcel
When/if you call the postmaster again, ask her to check the 4240 form to see what time the carrier left to service the route. That will tell her and you if the carrier scanned it delivered before she left the office. That won't get your parcel back for you but it might help with future parcels.
I hate poor carriers. We have one and it's embarrassing.
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