I would probably take the card back as you indicate. I would then from now on indicate in the description that you do not take returns(IF YOU DO not want to take returns). Personally, I would take the card back(as I am sure you would) because you did not intend to sell a trimmed card. This of course is assuming that it really happened as the buyer says.
Also in the interest of maintaining good feedback, you may want to take the card back.
Frank
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