Paypal/Ebay needs to see online tracking for disputes. The Insurance form alone doesn't provide that. They don't care if the Post Office can track it that way or not.
In other words. Your buyer files a claim with Paypal. Says the delivery confirmation states package was never deliverd. The Post Office may say the Insurance form says the package WAS delivered.
Paypal puts as few resources into their investigations as possible, meaning they will only search as far as the online tracking available to everybody, which is Delivery Confirmation tracking (last time I checked anyways).
Long story shot..........the Paypal claim goes against you because you didn't use Delivery Confirmation, and you also lose the USPS Insurance claim because internally it does say the package was delivered.
Last edited by D. Bergin; 08-04-2010 at 06:52 PM.
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