Quote:
Originally Posted by forazzurri2axz
REA/ROB---YOU NEVER discussed taking the set back at all--it was only brought up in about my 4th conversation with Dean and then you.
bill
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Bill,
I understand that this is a very frustrating situation, but this statement doesn't make much sense. It's like you're saying he NEVER discussed it EXCEPT these two times.
Mistakes happen. To all of us. You can't run an auction the size of REA and have it be 100% smooth, card for card. The real problem started here when the consignor left cards on his registry that he no longer owned. The second mistake happened when REA did not catch the consignor's mistake. The third mistake happened when you didn't catch the error either.
It seems that there's plenty of blame to go around and REA has stepped up to offer several workable solutions. Your subsequent sale eliminated one of those potential solutions, so the other options were limited.
In the end, it sounds like Rob gave in and gave you exactly what you wanted for the problem that was explained to him. You're upset with how that was handled, even though you got exactly what you wanted. AND... now you're upset with another issue that you have never even explained to them.
I realize that this is aggravating, but you could be acting a little harshly to REA in this case.