From REA’s perspective:
When Mr. Latzko informed us that one card was listed as a 9 but was only an 8, we immediately offered to make an adjustment that was mutually agreeable or take the set back. Errors happen and there’s not much else we can do but offer to remedy the error in one of these two manners. The SMR of the set added up to $48,950. He won the set for $41,125. The set sold for 84% of SMR. On average, each card in the set sold for 84% of SMR value. The Pirates team card lists for $1,500 in PSA 9. We offered to give him $1,500or have him keep the PSA 8 card and provide an adjustment to compensate. If we sent him $1,500, he would of course have to send back the PSA 8 card. Or he could return the set for a full refund if that was his preference. This was offered immediately. But he refused to return the set, and he didn’t want to send the card back unless we gave him $1800. It was a very difficult situation: Mr. Latzko did not feel that our adjustment solution was reasonable, AND he refused to return the lot for a full refund. He expressed that the ONLY acceptable remedy was for us to give him exactly what he dictated. And so, we decided to do exactly that: we gave him what he dictated, even though we did not think it was reasonable. We sent him what he said was the only acceptable remedy, even though there was no meeting of the minds, and the buyer refused to return the set. We gave him what he wanted. I don't know how this can be interpreted as poor customer service.
Sincerely,
Robert Lifson
Robert Edward Auctions, LLC
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