Peter, I hear you -- it's pretty damn clear on the scan. In fact, check out the B-L auction listing from which the ebay seller got the card:
http://www.b-lauctions.com/site/bid/...etauctionid=78. Ray Charles could see the problem with the back corner in the scans they provided. Indeed, even the B-L listing notes the problem with the corner (which is provided in the ebay listing).
I'm not sure what the present owner was thinking -- perhaps he wasn't -- when he bought the card. And now he even claims that the card is short! Why on earth did he buy it then? He wants SGC to reimburse him for a card he noted was short prior to buying it? It's not like he bought the card from B-L and then cracked it out to check for trimming as he clearly admits in his listing.
Again, I'd like to hear from Leon or Scott about this. I'm curious if one of them submitted the card to SGC.