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RhysMaybe that is what happened to the (2) cards of mine SGC lost in 2002 and then claimed they never got. Then they said they would make it right on 2 different occasions and didn't. Maybe not, but it sure doesn't help the story they told me then about how packages were opened in secure areas and never were out of possesion of the graders and all the security measures they have etc. Hope it works out for you better than it did for me.
Rhys Yeakley