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Posted By: Frank

Matt,
If a seller wants to offer a partial refund that is their right to do that. As I said many will offer refunds ( I said full with shipping but it could be partial too). I don't know what ebay does about fees for partial refunds. By ebay rules they are not obligated to offer any refund. That is where ebay protection comes in. I have not used it but hear it is a fiasco. Ebay encourages sellers to offer a refund.

My opinion is ebay wants the buyer and seller to figure it out on their own, so ebay doesn't have to do anything and doesn't lose any fees. I don't think they are as aggressive with troubled buyers and sellers as they should be but again think it is more about $$$$.

I just encourage buyers and sellers to clearly document everything. You can never be too careful as there are some people who all they do is figure out how they are scamming on ebay, be it a buyer or seller.

Hope the problem cases work out for everyone.

Frank