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Jim ClarkeActions are louder than words.. Reading Bobby's tone in the e-mail says it all. SHould have been handled through e-mails first with the board being the last measure. I've been guilty in coming forward on the board without given time for people to respond. I currently do not subscribe to any pricing services. I'm glad I collect stuff that SMR does not list and shows up rarely. I have never met Bobby.. But one word of advice... Don't sweat the small stuff as it is a small market where most people know each other..You are really selling a service right? That service cost you lots of money to set up... But in the service business your reputation is everything... Right? Overacheive on customer service... I would be curious to know his user history as to how much he actually used the service???? That might say a lot to....
JC